Whole Health Electronic Health Record System
Tompkins County
Summary
The county's health department runs on an outdated EHR with frequent outages, no patient portal, and heavy manual billing. A replacement could cost a few hundred thousand to $2 million; an RFP is planned for late 2026 with implementation in 2027.
At a glance
- Total mentions
- 3
- Last 30 days
- 1
Discussed at 1 meeting in the last 60 days; most recently Oct 21, 2026.
Impact analysis
Potential cost of a few hundred thousand dollars up to $2 million, possibly financed through capital borrowing or internal funds.
Patients at Whole Health's mental health and public health clinics, plus staff burdened by manual workarounds.
Mentions & discussions (3)
Health and Human Services Committee - Regular Meeting — October 21, 2026
The county's behavioral health EHR went down for two days recently; Whole Health is exploring a shared system with other counties before deciding whether to issue its own RFP.
Health and Human Services Committee - Regular Meeting — August 19, 2026
Chair Brooks pushed for a path forward on replacing the Whole Health Department's aging EHR, warning a crash could leave vulnerable patients without records. County Administrator Akumfi said the county is exploring a shared purchase with about eight other counties to cut costs.
Health and Human Services Committee - Regular Meeting — July 15, 2026
The county's health department runs on an outdated EHR with frequent outages, no patient portal, and heavy manual billing. A replacement could cost a few hundred thousand to $2 million; an RFP is planned for late 2026 with implementation in 2027.
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